The Interview with the TOYOTA

  I was not expecting that this day would come. I can't imagine how I look by the time as our Professor announced that our Mid-Term exam is not a written exam instead an official interview by any Supervisors, Manager, if possible, owner of an any company here in Cagayan de Oro. Aside from that, we need to dress formally and I hate it. But what can I do I can't say No. Well, I'll just put up interesting questions that the Group Sales Manager, Vehicle Sales Department of Toyota here in CDO, Mr. Neil D. Abbu answered.

(Translated in English)

  We asked Mr. Neil on how they can manage the company's progress here in Cagayan de Oro and he told us that they conduct Japan's System, the 5S or Sorting, Systematizing, Sweeping, Sanitize and Self-Discipline to make also there company much more progressive and they stick in to their  rules.

   As we go beyond on our discussion with Mr. Neil, we asked him on what are the strategies and techniques  that they use to promote there products and they can attract more costumers and according to him, "Hindi nagpapatalo ang Toyota". They take risk and they evaluate any market strategies and of course "Go for the Market". He also added that not only the Managers and Supervisors conduct suggesting but also the members even the lowest position can had a suggestion to make the company much productive.

  We didn't miss also the opportunity to ask Mr. Neil on what are the "moves" so that they can be the best seller of cars here in CDO. He told us that they had a department namely the "Kaizen Department" which conduct surveys and changes and also the one who study about how to improve there marketing sales and of course we asked on how they can manage negative comments regarding on their product that can cause a severe damage in the company's name. Mr. Neil confidently answered that they conduct national and local surveys that helps them to know what are the complaints of their costumers. They extract those problems and they recommend it to their mother company. The Costumer Relation Office holds all the complains whether it is an internal or external complain. Mr. Neil added that as much as possible they can resolve any problem with 24 hours and he added that "COSTUMER IS THE KING".

  I together with my partner Karen Saligumba give thanks to Mr. Neil D. Abbu for giving us his spare time. It really help a lot. Thanks Sir !!